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Palette World
We deliever art products suitable to all types of artist, school,
museums…All our prices include VAT. There is no minimum order value.
Check out our on line catalogue for easy use.
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Delivery
Paletteworld delivers to the United Kindom and the Republic of Ireland
for free for all orders over £45
(£3.90 under £45).
For the rest of Europe we are offering free delivery for orders
over £125.00 ( £11.50 under £125.00).
Most of our deliveries are sent out within 2 to 3 days of receipt
of order. Except in the case of small lightweight packages which
are sent by post, our consignments are delivered by special courier
service.
The driver will require a signature on delivery. It is therefore
vital that customers provide a delivery address where someone will
be available to sign for delivery between 8:30 and 17:30 weekdays.
Weekend or timed deliveries can be arranged at extra cost. Mainland
UK and ROI deliveries will be charged as follows:
under £45 total order value: £3.90 (For all other destinations
please contact us)
£45+ total order value: Free
All our prices include UK VAT at the current rate.
The VAT amount will be shown separately on the invoice which will
accompany your order. If you chose to pay by credit card (Mastercard,
Visa, Switch/Maestro, Delta or Amex) using our secure server link,
leave the drop down selection set at "Credit Card".Other
methods of payment are available. To arrange payment by any other
method please email, phone or fax us. We will then arrange for you
to send your order and payment by post enclosing a cheque drawn
on UK Bank. Fax us your order and credit or debit card details.
Telephone our order line on or email, giving details of your credit
or debit card. Click on "Complete Order & Enter Payment
Details" bar to proceed to the final step in the ordering process.
A summary of your order including any carriage charge will be displayed.
If you selected "Credit Card" payment you should complete
at least those fields marked "required" before clicking
on the "Complete Order" at the bottom of the page.
If you selected "Phone, Fax or email"
click on " Complete Order & Enter Payment Details "
enter the minimum personal details required and click on "Complete
Order" Your final order will be displayed on screen. Click
the print page button to print. (Ensure you set to print to your
local printer. Your order will not be processed until we have your
instructions by phone, fax email or mail.
Telephone: +44 (0)1312 770729
email: info@paletteworld.com
or info@paletteworld.co.uk
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Security Policy
Palette World holds a security certificate verifying the security
and ownership of our site. Payment details entered during order
processing are temporarily stored within a secure server and communicated
to us in secure encrypted form. Your card is only debited once your
order is ready for despatch. As a Northern Ireland based company
all our credit card transactions are processed by in the UK. Credit
and Debit card details are used only once per transaction and, following
authorisation by your card issuer, they are not stored on our web
server or retained with customer data.
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Your Right of Return
If for any reason you are not completely satisfied with your purchase,
please return it to us within 14 days for a prompt exchange or full
refund. The goods must be returned unused and in their original
packaging to Palette World. Your statutory rights are not affected
by this additional undertaking:Consumer Protection (Distance Selling)
Regulations 2000. For more details please email us at:
refundteam@paletteworld.com
You have the right to cancel this agreement up to 7 working days
after receipt of the goods and receive a full refund of their cost.
You will be responsible arranging the return and for the cost of
the return of the goods and their packaging. Please make sure that
you email us your notice of cancellation to the following email
address: refundteam@paletteworld.com
Transit Damaged Goods
In order to comply fully with our carrier's terms of insurance,
notification of goods damaged in transit must be made by telephone,
fax or e-mail within three days of receipt. Please telephone Palette
World: +44 (0)1312 770729 our lines
are open from 1.30 until 18.30 Monday to Friday.
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Privacy Policy
Palette World undertakes not to convey to any
third-party any personal information provided by customers as part
of a sales transaction. Customer information is held by Palette
World in encrypted form solely for the purposes of accounting and
corporate marketing. From time to time Palette World may communicate
details of special and clearance offers to customers by email. If
you would prefer not to receive these or any other communication
from the company, please indicate this when entering your personal
data.
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Data Protection Principals
Personal data shall be processed fairly and lawfully.
Personal data shall be obtained only for one or more specified and
lawful purposes and shall not be further processed in any manner
incompatible with that purpose or purposes.
Personal data shall be adequate, relevant and not excessive in relation
to the purpose or purposes for which they are processed.
Personal data shall be accurate and, where necessary, kept up to
date.
Personal data processed for any purpose or purposes shall not be
kept longer than is necessary for that purpose or purpose.
Personal data processed for any purpose or purposes shall not be
kept longer than is necessary for that purpose or purpose.
Personal data shall be processed in accordance with the rights of
data subjects under this Act.
Appropriate technical and organisational measures shall be taken
against unauthorised or unlawful processing of personal data and
against accidental loss or destruction of, or damage to, personal
data.
Personal data shall not be transferred to a country or territory
outside the European Economic Area, unless that country or territory
ensures an adequate level of protection for the rights and freedoms
of data subjects in relation to the processing of personal data.
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