Terms and Conditions

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Terms and Conditions

Our terms and conditions apply to all transactions on Palette World website and are set out below.
Please ensure you read these carefully before placing your order.

Under the Data Protection Act your details will not be released to any third party.
We may change these terms from time to time without notice to you. Changes will apply to all subsequent orders received.

All goods must be signed for by an adult aged 18 years or over on delivery.
We make every effort to deliver goods within the estimated timescales, however delays may occasionally occur.
We take payment from your card at the time we receive your order; in the unlikely event that one of our items is out of stock you will be contacted by our team in order to offer you a refund or to provide you with an estimate delivery date.

The price you pay is the price displayed on this website at the time we receive your order. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. You are liable for the cost of returning the goods to Palette World.

We do keep and file details of your order. We will take all reasonable precautions to keep the details of your order and payment secure,

The contract between us shall be governed by UK laws and any dispute between us will be resolved exclusively in the UK courts. English is the only language offered for the conclusion of the contract.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it and receive a full refund. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

The total amount payable will be the same for all our customers regardless of the means of payment.
We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.

Thank you for shopping with Palette world. If you have any queries please do not hesitate to contact us.

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